At Hallmarks Shop, we take as much care in handling your returns as we do in crafting our keepsake ornaments and designed stationery. We want every gift-giving experience with us to be as thoughtful and stress-free as possible.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused and in their original packaging
  • Items must be in the same condition as when you received them
  • Proof of purchase is required

Please note: Due to the personal nature of certain items, personalized ornaments and gift ornaments from the Keepsake Ornament Club cannot be returned or exchanged unless damaged or defective.

How to Initiate a Return or Exchange

  1. Contact us within 15 days of receiving your order at [email protected] with your request (see template below)
  2. Pack your items securely in the original packaging if possible
  3. Include your order number and reason for return
  4. Ship your return to:
    Hallmarks Shop Returns
    4165 Private Lane
    MIAMI, US 65344

Return Shipping Costs: Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service.

Refund Information

Once we receive and inspect your return:

  • Timing: Refunds will be processed within 5-7 business days
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges of greeting cards, boxed cards, or plush toys:

  1. Follow the same return process above
  2. Clearly indicate in your email which item you’d like as a replacement
  3. We’ll ship your new item once we receive the return

Damaged or Incorrect Items

If your gift wrap, developmental toys, or other items arrived damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged/incorrect items
  • We’ll arrange for a replacement or refund at no additional cost to you

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear Hallmarks Shop Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

Item Name(s):
Quantity:
Reason for return/exchange:

Please advise on next steps. I’ve reviewed your return policy and confirm the items are in original condition.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Questions?

Our customer care team is happy to help with any questions about returns of our dolls & pretend play items, puzzles & games, or other products. Contact us at [email protected].

Thank you for choosing Hallmarks Shop for your thoughtful gift-giving needs. We appreciate the opportunity to make things right if your experience wasn’t perfect.