Privacy Policy

At Hallmarks Shop (“we,” “us,” or “our”), we value the trust you place in us when selecting our carefully curated collections of keepsake ornaments, greeting cards, and thoughtful gifts. Just as we craft each product with care, we handle your personal information with the same level of attention and respect.

1. Information We Collect

To provide you with a seamless gift-giving experience, we may collect:

• Personal Information: Name, email address, shipping address, phone number, and payment details when you make a purchase of our boxed cards, gift wrap, or other products.
• Transaction Information: Details about purchases of keepsake ornaments, developmental toys, or other items, including payment method and order history.
• Browsing Information: Data about how you interact with our website, including pages visited (such as our Dolls & Pretend Play or Personalized Ornaments sections), products viewed, and search queries.
• Device Information: IP address, browser type, and operating system to optimize your shopping experience across devices.
• Communications: Records of your interactions with our customer care team at [email protected].

2. How We Use Your Information

We use your information to create a thoughtful and personalized shopping experience:

• Process your orders for gift bags, stationery, or plush toys and arrange delivery
• Provide customer support for inquiries about our products like puzzles & games or designed stationery
• Improve our collections and website functionality based on how customers browse our arts & crafts or ornament categories
• Send you relevant offers and updates (only with your consent)
• Prevent fraud and enhance the security of our payment systems
• Comply with legal obligations related to international sales (excluding certain Asian and remote regions)

3. Sharing and Disclosure

We treat your information as carefully as we select our gift box sets:

• Service Providers: We share necessary information with trusted partners who assist with payment processing (like PayPal), shipping, and website operations.
• Legal Requirements: We may disclose information if required by law or to protect our rights and the safety of our customers.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as part of our business assets.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your data with the same care we put into designing our premium gift wrap:

• All payments are processed using bank-level 256-bit SSL encryption
• We never store complete payment details on our servers
• Our systems undergo regular security audits to maintain compliance
• Data is stored on secure servers with limited access

While we implement robust measures, no electronic transmission or storage is 100% secure. We encourage you to use strong passwords and protect your login information.

5. Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update inaccurate or incomplete information
• Deletion: Request removal of your personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Limit how we use your data in certain circumstances

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your shopping experience, much like how we carefully select each item in our gift bag sets collection:

• Essential Cookies: Necessary for basic functions like adding note cards to your cart
• Performance Cookies: Help us understand how customers browse our dolls & pretend play section
• Functionality Cookies: Remember your preferences for personalized ornaments
• Advertising Cookies: Show relevant products you might like across other sites

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

7. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

While we offer developmental toys, our website is not directed at children under 13. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy periodically, just as we refresh our collections of greeting cards and keepsake ornaments. The updated version will be posted on our website with a new “Last Updated” date.

Thank you for allowing Hallmarks Shop to be part of your meaningful gift-giving stories. We’re committed to protecting your privacy as thoughtfully as we design our products.