Welcome to Hallmarks Shop’s FAQ page. We’ve compiled answers to common questions about our thoughtful gifts, delivery services, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer care team.
About Our Products
What types of products does Hallmarks Shop offer?
We specialize in thoughtfully curated gift presentation items including:
- Handcrafted ornaments and keepsakes
- Premium gift wrapping solutions (gift wrap, boxes, bags, and sets)
- Beautiful stationery (greeting cards, note cards, and designed stationery)
- Thoughtful toys and games (developmental toys, plush toys, puzzles)
- Special collections like our Keepsake Ornament Club
Are your products suitable for special occasions?
Absolutely! Our collections are perfect for birthdays, anniversaries, holidays, and other special occasions. Many of our ornaments and keepsakes are designed to become cherished mementos, while our elegant wrapping solutions ensure your gifts make a beautiful first impression.
Do you offer personalized products?
Yes, we offer a selection of personalized ornaments that can make your gift even more special. Look for our “Personalized Ornaments” category in the menu.
Ordering & Account Information
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your information for faster checkout, and receive updates about our latest collections.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your email address. We’ll send you instructions to reset your password.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.
Payment Options
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes, we use secure encryption technology to protect all your payment information. We don’t store your complete payment details on our servers.
Shipping & Delivery
Where do you ship?
We ship worldwide, excluding select remote areas in Asia and other locations. During checkout, you’ll be notified if we’re unable to deliver to your address.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 days after dispatch with full tracking
- Free Shipping (for orders over $50): Via EMS, arriving 15-25 days after dispatch with basic tracking
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For Standard Shipping (DHL/FedEx), you’ll have detailed tracking. For Free Shipping (EMS), basic tracking is available.
What if my package is delayed?
While we carefully select reliable carriers, occasional delays can happen due to customs processing or other factors beyond our control. If your package is significantly delayed, please contact us at [email protected] and we’ll assist you.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be unused and in their original packaging. To initiate a return, please email [email protected] with your order number and reason for return. We’ll provide return instructions.
Who pays for return shipping?
The customer is responsible for return shipping costs unless the return is due to our error or a defective product.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. We recommend returning the unwanted item (following our return policy) and placing a new order for the item you prefer.
Customer Service
How can I contact customer service?
Our customer care team is happy to help! Email us at [email protected]. We typically respond within 24-48 hours.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST.
Where is Hallmarks Shop located?
Our headquarters is located at:
4165 Private Lane, Miami, US 65344
4165 Private Lane, Miami, US 65344
At Hallmarks Shop, we believe every gift tells a story. From our carefully crafted products to our attentive delivery services, we’re here to help you create moments that matter. Thank you for choosing us to be part of your thoughtful gift-giving journey.